Lean Thinking in an Academic Medical Center — The Beat Goes On


MIT SDM Systems Thinking Webinar SeriesDr. John E. Billi

Dr. John E. Billi, Professor of Internal Medicine and Medical Education,
University of Michigan Medical School and Associate Vice President, Medical Affairs, University of Michigan

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About the Presentation

The University of Michigan Health System (UMHS) has been on the lean journey for the past seven years, creating the Michigan Quality System. UMHS has over 20,000 faculty, staff, and trainees. The goal is to create 20,000 problem solvers who are finding and fixing root causes of problems they face daily. This webinar will briefly recap UMHS’ initial approach, results of early experiments, what leaders learned, and how UMHS adjusted. The webinar will cover their current set of experiments, including the transition from scattered projects led by coaches to an integrated approach that incorporates People Development into Process Improvement.

About the Speaker

Dr. Billi’s research and management interests are in the field of health services delivery, including use of lean thinking to improve quality and efficiency, use of evidence-based guidelines, population health, clinical practice transformation tied to performance-based differential reimbursement, and conflict of interest management. He leads the Michigan Quality System, which is the University of Michigan Health System’s business strategy to transform clinical, academic and administrative functions through development and deployment of a uniform quality improvement philosophy.

About the Series

The MIT System Design and Management Program Systems Thinking Webinar Series features research conducted by SDM faculty, alumni, students, and industry partners. The series is designed to disseminate information on how to employ systems thinking to address engineering, management, and socio-political components of complex challenges.