Architecting a Future Tele-Health Care System to Treat PTSD in the US Military


MIT SDM Systems Thinking Webinar SeriesAndrea Ippolito

Andrea Ippolito, SDM ’11
Ph.D. student, MIT Engineering Systems Division

Download the presentation slides

Date: January 13, 2014

About the Presentation

This webinar will offer insight into how the US military can provide high-quality, cost-effective, timely access to health care for soldiers and their families — specifically those with post-traumatic stress disorders who may not have easy access to bricks and mortar facilities.

Andrea Ippolito will report on findings and recommendations by an MIT team that researched how technology can help reach those at risk. In this discussion, she will:

  • Define the term “tele-health” and explain how technology can be used to treat behavioral disorders at a distance;
  • Explain the overall systems-based approach the team used to evaluate the current state of tele-behavioral health within the military;
  • Detail the specific enterprise lenses of strategy, policy, organization, services, processes, infrastructure, and knowledge used to examine psychological heath-care services; and
  • Share the architecture recommendations proposed to deliver improved tele-behavioral health services to soldiers and their families in the future.

A question and answer session will follow the presentation.

About the Speaker

While at SDM, Andrea Ippolito served as a research assistant to the MIT Lean Advancement Initiative. There she and her fellow team members worked directly with the US Army’s chief of tele-health to architect the future delivery system for the US Department of Defense. Ippolito is currently a product innovation manager at athenahealth, as well as a student in the MIT Engineering Systems Division’s doctoral program. Prior to coming to MIT, she worked as a research scientist at Boston Scientific Corporation. Ippolito holds a B.S in biological engineering and an M.Eng. in biomedical engineering from Cornell University.

About the Series

The MIT System Design and Management Program Systems Thinking Webinar Series features research conducted by SDM faculty, alumni, students, and industry partners. The series is designed to disseminate information on how to employ systems thinking to address engineering, management, and socio-political components of complex challenges.