Addressing Patient Wait Times with Systems Thinking


MIT SDM Systems Thinking Webinar Series

Ali Kamil, SDM ’12, MIT SDM and Harvard Kennedy School of Government Graduate Student
Dmitriy Lyan, SDM ’11, Senior Product Manager, Amazon Web Services

Download the presentation slides

Date: March 10, 2014

About the Presentation

Ali Kamil, SDM '12

Dmitriy Lyan, SDM '11

The problem of prolonged and highly variable patient wait times in hospitals and emergency departments is well researched but as yet unsolved. This webinar will present findings from a 12-month study that explores the use of systems thinking to address this issue. The research was conducted at the LV Prasad Eye Institute (LVPEI) in Hyderabad, India, which has provided care for more than 15 million people—over 50 percent of whom were served free of charge.

The presentation will:

  • Outline the challenges faced by the LVPEI’s outpatient department (OPD) clinics, which serve 65 to 120 patients per day, with patient wait times ranging from 45 minutes to 6 hours;
  • Review time and motion studies of 430 patients at four LVEI OPDs;
  • Describe how researchers used qualitative and quantitative data to capture the operational structure of LVPEI OPD clinics and simulate daily patient flow;
  • Share contributions from key stakeholders;
  • Reveal the analysis used to quantify the impact of service demand, patient scheduling, and resource allocation factors on patient wait times and service quality; and
  • Summarize outcomes, including identifying the key policy levers that determine LVPEI’s effectiveness.

We invite you to join us.

About the Speakers

Ali Kamil is a graduate student at the MIT System Design and Management program and an M.P.A. candidate at the Harvard Kennedy School of Government. His research interests lie in employing big data, social computing, and system dynamics–based simulation tools to identify patterns in human behavior, connectivity, and activities in low-resource settings—specifically in developing and emerging markets. He is a member of the MIT Media Lab’s Human Dynamics group directed by Professor Alex “Sandy” Pentland. He holds a bachelor’s degree in computer science and economics from the Georgia Institute of Technology.

SDM alumnus Dmitriy Lyan has professional experience in both software development and investment management. While at SDM, his research focused on identifying critical performance factors and developing simulation models to tackle management challenges faced by organizations in healthcare and education. He is currently a senior product manager at Amazon Web Services. In addition to holding a master’s degree in engineering and management from MIT, he has an M.S. in financial engineering from the Peter F. Drucker and Masatoshi Ito School of Management at Claremont Graduate University and a B.S. in computer engineering from the University of California, San Diego.

About the Series

The MIT System Design and Management Program Systems Thinking Webinar Series features research conducted by SDM faculty, alumni, students, and industry partners. The series is designed to disseminate information on how to employ systems thinking to address engineering, management, and socio-political components of complex challenges.