Multisourcing Conflicts: What does a manager focus on?

MIT SDM Systems Thinking Webinar Series

Nirmalya Banerjee, SDM '11
Development Manager, Open Access Technologies International Inc.

Date: November 19, 2012

About the Presentation

Multisourcing has its own set of challenges. With more people from different organizations on board, conflicts are bound to arise. The complex nature of these conflicts calls for specialized resolution strategies, which means more effort for the client managers.

This webinar attempts to showcase the use of system dynamics as a tool to facilitate conflict mitigation. The study is based on the case of a company from the information technology industry using multisourcing. A brief overview of the shift from outsourcing to multisourcing and the challenges faced is presented to understand the evolution and context. Thereafter interview based exploratory methods and system dynamics based analytical methods are used to prioritize the challenges, gauge the effectiveness of the conflict resolution strategies used by managers and make recommendation based on the system dynamics model. Managers can modify the model as per their respective setup in order to prioritize what conflicts need the most attention and the efficacy of their resolution strategies.

About the Speaker

Nirmalya Banerjee, SDM '11, works for Open Access Technology International (OATI), an energy software company located in Minneapolis. There, as a development manager, he applies systems thinking to create software solutions for emerging fields like smart grids and energy trading.

Prior to matriculating at SDM, Banerjee worked at Apple Singapore as a project manager where he led a team of 32 consultants who supported the SAP system. Banerjee focused on developing innovative process changes to tackle global challenges. An Indian national scholar in mathematics, Banerjee began his career as an electrical engineer and received further education with an MBA in marketing.

About the Series

The MIT System Design and Management Program Systems Thinking Webinar Series features research conducted by SDM faculty, alumni, students, and industry partners. The series is designed to disseminate information on how to employ systems thinking to address engineering, management, and socio-political components of complex challenges.

Nirmalya Banerjee

Nirmalya Banerjee

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